Contact Us
Contact Us
We're here to help.
Have a question about your hosting service, billing, server, domain, or account? Contact the Kuralix Hosting team and we'll be happy to assist.
Get in Touch
📧 Support Email
For general support, technical issues, billing questions, and account assistance:
When contacting support, please include your account email, service ID, order/invoice ID, and a clear description of your issue where applicable.
💬 Discord Community
Join the Kuralix Hosting Discord community for support, announcements, community discussions, and updates.
Discord: https://discord.gg/MKXcju99Jv
What Can We Help With?
Our support team can assist with:
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Hosting services
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Game server issues
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Server configuration
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VPS and server-related questions
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Web hosting
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Application and bot hosting
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Domain-related questions
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Billing and invoices
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Service activation and provisioning
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Account-related issues
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Network and connectivity issues
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General Kuralix Hosting questions
Before Contacting Support
To help us resolve your issue faster, please provide as much relevant information as possible.
For technical issues, include:
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Your account email
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Service/server ID
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Server IP or hostname, if applicable
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Error messages
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Relevant screenshots or logs
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Steps that reproduce the problem
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When the issue started
Never send your password, payment card number, authentication codes, or other sensitive credentials to support.
Billing & Refund Support
For billing, cancellation, or refund-related questions, contact:
Refund requests are handled according to the Kuralix Hosting Cancellation & Refund Policy.
Please include your order or invoice ID when contacting us about a payment.
Abuse & Security
If you need to report:
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Abuse
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Phishing
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Malware
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Spam
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Network attacks
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Copyright-related concerns
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Security vulnerabilities
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Other violations involving Kuralix Hosting infrastructure
please contact our support team with relevant evidence and details.
Email: support@kuralix.eu
For security reports, please avoid publicly disclosing sensitive vulnerability details before our team has had an opportunity to investigate.
Business Inquiries
For partnerships, infrastructure discussions, reseller opportunities, enterprise requirements, or other business-related inquiries, contact:
Please use a clear subject and include enough information for our team to understand your proposal.
Support Availability
Kuralix Hosting aims to provide support throughout the week.
Response times may vary depending on:
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Issue severity
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Current support volume
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Complexity of the request
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Required investigation
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Third-party provider involvement
Critical infrastructure issues may require additional investigation before a resolution can be provided.
Official Contact Information
Kuralix Hosting
🌐 Website: kuralix.eu
📧 Support: support@kuralix.eu
💬 Discord: https://discord.gg/MKXcju99Jv
Important Notice
Kuralix Hosting support will never ask you to provide your account password, payment card details, or authentication codes.
Only provide information necessary to identify and resolve your issue.
For your security, use official Kuralix Hosting communication channels when contacting us.