Kuralix Hosting
Kuralix Hosting
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Shipping & Delivery Policy

This Shipping & Delivery Policy explains how products and services purchased from Kuralix Hosting are delivered to customers.

Kuralix Hosting primarily provides digital services and online infrastructure. We do not generally ship physical products.

1. No Physical Shipping

Kuralix Hosting does not normally sell or ship physical goods.

Our products and services may include:

  • Game server hosting

  • Web hosting

  • Application and bot hosting

  • VPS services

  • VDS services

  • Bare-metal servers

  • Dedicated servers

  • Domain registrations

  • Digital infrastructure and related services

Because these services are delivered electronically, no physical shipping address or shipping fee is normally required.

2. Digital Service Delivery

After a successful purchase, eligible services are generally delivered electronically through the Kuralix Hosting website, client area, or dashboard.

Depending on the service, delivery may include:

  • Service activation

  • Server provisioning

  • Login credentials

  • Server IP address

  • Port information

  • Control panel access

  • Domain registration or configuration

  • Hosting account access

  • API or application credentials

  • Other information required to access the purchased service

Customers may receive service information through their Kuralix Hosting account or the email address associated with their account.

3. Automatic Provisioning

Where automatic provisioning is available, the service may be created shortly after successful payment verification.

The exact provisioning time can vary depending on:

  • Service type

  • Selected location

  • Available infrastructure

  • Hardware availability

  • Payment verification

  • Network conditions

  • System maintenance

  • Manual verification requirements

Automatic provisioning does not guarantee an exact delivery time.

4. Manual Provisioning

Some services may require manual provisioning or configuration.

This may apply to:

  • Dedicated servers

  • Bare-metal servers

  • Certain VPS/VDS configurations

  • Custom infrastructure

  • Special configurations

  • Services requiring additional verification

Customers will receive access information after provisioning has been completed.

5. VPS, VDS, Bare-Metal and Dedicated Servers

VPS, VDS, bare-metal, and dedicated servers are delivered as digital infrastructure services rather than physical shipments.

Depending on the service, delivery may involve:

  1. Payment verification;

  2. Resource allocation;

  3. Server provisioning;

  4. Operating system installation;

  5. Network configuration;

  6. IP allocation; and

  7. Delivery of access credentials or control-panel access.

Provisioning times may vary based on hardware and infrastructure availability.

Dedicated and bare-metal services may require additional provisioning time because physical hardware may need to be prepared or assigned.

6. Game Server Hosting

Game server hosting services are generally delivered by creating and activating the customer's game server.

After activation, customers may receive access to:

  • Game server console

  • Server IP and port

  • Server management controls

  • File management

  • Startup configuration

  • Backup functionality where available

  • Other features provided by the applicable hosting plan

The availability of individual features depends on the purchased service and supported game.

7. Web Hosting

Web hosting services are delivered electronically through the Kuralix Hosting platform.

After successful provisioning, customers may receive access to:

  • Hosting control panel

  • Hosting account

  • Assigned resources

  • Website management tools

  • Database management

  • FTP/SFTP access where applicable

  • Domain configuration tools where applicable

Customers are responsible for configuring and uploading their website unless a separate managed service has been purchased.

8. Application and Bot Hosting

Application and bot hosting services are delivered electronically through the Kuralix Hosting platform.

Once provisioned, customers may receive access to:

  • Application management tools

  • File management

  • Console access

  • Resource controls

  • Networking information

  • Deployment functionality where supported

The exact features depend on the purchased plan.

9. Domain Registration

Domain registrations are delivered electronically.

After a successful domain registration, the domain may be:

  • Added to the customer's account;

  • Registered through the applicable registrar;

  • Configured according to the selected service;

  • Made available for DNS and domain management.

Domain activation and DNS propagation times can vary and may depend on external registries, registrars, DNS providers, and other third parties.

10. Delivery Times

Kuralix Hosting aims to provide services as soon as reasonably possible after successful payment.

Typical delivery may be:

Service Expected Delivery
Game Server Hosting Usually shortly after payment
Web Hosting Usually shortly after payment
Application/Bot Hosting Usually shortly after payment
VPS Depending on availability and provisioning
VDS Depending on availability and provisioning
Bare-Metal Depending on hardware availability
Dedicated Server Depending on hardware availability
Domain Registration Usually shortly after successful registration

These are general expectations and not guaranteed delivery times.

11. Payment Verification

Kuralix Hosting may delay service delivery when a payment requires additional verification.

This may occur when:

  • A transaction is flagged for review;

  • Payment information requires verification;

  • Fraud prevention checks are triggered;

  • A payment provider has not confirmed the transaction;

  • Additional information is required from the customer.

Services will generally be delivered after the payment has been successfully verified.

12. Incorrect Customer Information

Customers are responsible for providing accurate account information.

Kuralix Hosting is not responsible for delays caused by:

  • Incorrect email addresses;

  • Incorrect account information;

  • Incorrect domain information;

  • Incorrect contact information;

  • Failure to provide required information;

  • Failure to respond to verification requests.

13. Provisioning Delays

Occasionally, delivery may be delayed because of circumstances outside the normal provisioning process.

Examples include:

  • Hardware shortages;

  • Data-center issues;

  • Network problems;

  • Maintenance;

  • Upstream provider issues;

  • Software installation problems;

  • Security checks;

  • Payment verification;

  • High demand;

  • Force majeure events.

Kuralix Hosting will make reasonable efforts to resolve provisioning delays.

14. Failed Provisioning

If Kuralix Hosting is unable to provision a purchased service, we may attempt to:

  • Correct the provisioning issue;

  • Provide an alternative available configuration;

  • Provide an alternative location where applicable;

  • Provide another reasonable solution; or

  • Process an applicable refund in accordance with our Cancellation & Refund Policy.

The applicable refund rules and exclusions continue to apply, including the non-refundable status of VPS, VDS, bare-metal, and dedicated services where stated in our refund policy.

15. Service Access

Customers are responsible for keeping their account credentials secure.

Once access credentials or service information have been delivered to the customer's account, the customer is responsible for:

  • Securing their credentials;

  • Enabling available security features;

  • Protecting access to their server;

  • Maintaining appropriate backups;

  • Following Kuralix Hosting's Terms of Service and Acceptable Use Policy.

Kuralix Hosting will not request a customer's password through unofficial communication channels.

16. Email Delivery

Important service information may be sent to the email address associated with the customer's Kuralix Hosting account.

Customers should check:

  • Inbox;

  • Spam/junk folders;

  • Promotional folders;

  • Email filtering rules.

Kuralix Hosting is not responsible for delivery failures caused by the customer's email provider, incorrect email address, spam filtering, or mailbox restrictions.

Service information should also be accessible through the customer dashboard where applicable.

17. No Shipping Charges

Because Kuralix Hosting primarily provides digital services:

No physical shipping charges apply to normal Kuralix Hosting services.

Customers will not receive physical servers, hardware, documents, or other physical goods unless a separate agreement specifically states otherwise.

18. Data Centers and Infrastructure

Services may be hosted or provisioned in locations offered by Kuralix Hosting at the time of purchase.

Infrastructure may be located in different data centers or provided through infrastructure partners and upstream providers.

The physical location of the infrastructure does not constitute physical delivery to the customer.

19. Third-Party Services

Certain services may depend on third-party providers, including:

  • Domain registries;

  • Domain registrars;

  • Data centers;

  • Network providers;

  • Payment processors;

  • Software providers;

  • Infrastructure providers.

Delivery times and availability may therefore be affected by third-party systems.

20. Customer Responsibilities After Delivery

Once a service has been delivered, customers are responsible for managing and using the service in accordance with Kuralix Hosting's policies.

This may include:

  • Installing applications;

  • Uploading website files;

  • Configuring game servers;

  • Managing users;

  • Maintaining software;

  • Securing credentials;

  • Maintaining backups;

  • Keeping software updated.

Managed services may have different responsibilities depending on the purchased plan.

21. Service Activation Does Not Guarantee Usage

Successful delivery or activation of a service means that the purchased service has been made available to the customer.

It does not guarantee that:

  • Third-party software will function;

  • Customer applications will work;

  • Game modifications will be compatible;

  • Customer code will operate correctly;

  • External networks will be reachable;

  • Third-party APIs will remain available.

Such issues may depend on software, configuration, or third-party services outside Kuralix Hosting's control.

22. Delivery Confirmation

A service may be considered delivered when:

  • The service has been successfully provisioned;

  • The service appears in the customer's account;

  • Required access information has been provided; or

  • The customer can access and use the purchased service.

For automated services, successful activation within the Kuralix Hosting dashboard may constitute delivery confirmation.

23. Contacting Support About Delivery

If a purchased service has not been delivered within a reasonable period, customers should contact Kuralix Hosting support.

Please provide:

  • Kuralix Hosting account email;

  • Order or invoice ID;

  • Service name;

  • Payment information;

  • Description of the issue.

Support Email: support@kuralix.eu

Customers may also contact Kuralix Hosting through the official Discord community.

24. Policy Changes

Kuralix Hosting may update this Shipping & Delivery Policy from time to time.

Changes may be published on the Kuralix Hosting website.

The updated policy will apply according to its stated effective date, subject to applicable law.

25. Contact Information

Kuralix Hosting

Website: kuralix.eu
Email: support@kuralix.eu
Discord: https://discord.gg/MKXcju99Jv

By purchasing a Kuralix Hosting service, you acknowledge that the service is primarily delivered digitally and that no physical shipment is normally involved.